Privacy Policy

Effective Date: June 30, 2025 · Last Updated: June 30, 2025

Support My Website (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://supportmy.website or use our website maintenance and support services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this Privacy Policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

Contact Information: Name, email address, phone number, company name, mailing address
Account Information: Username, password, account preferences
Payment Information: Billing address and payment method details (processed via secure third-party payment processors)
Communication Data: Information you provide when contacting us
Service-Related Information: Website URLs, hosting credentials, domain information, technical specs

Information We Collect Automatically

Technical Information: IP address, browser type, operating system, device information, access times
Usage Data: Pages visited, time spent, click-through rates, analytics
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies

Client Website Data

Website Content: Text, images, files
Website Analytics: Traffic data, user behavior, performance metrics
Technical Data: Server logs, error reports, backup files, security scan results
User Data: Information about your website visitors that we may access during maintenance or troubleshooting

How We Use Your Information

Service Delivery

Providing website maintenance, security, and support services
Performing CMS and plugin updates
Conducting security testing and malware scans
Creating and managing website backups
Managing SSL/TLS certificates and domain renewals
Testing contact forms and website functionality
Monitoring website uptime and performance

Business Operations

Processing payments and managing billing
Communicating with you about our services
Providing customer support and technical assistance
Improving our services and developing new features
Analyzing website usage and service performance

Legal and Security

Complying with legal obligations and regulatory requirements
Protecting against fraud, security threats, and unauthorized access
Enforcing our terms of service and other agreements
Resolving disputes and legal claims

Marketing (with consent)

Sending promotional emails about our services (you may opt out at any time)
Sharing success stories and case studies (with your explicit permission)
Conducting market research and surveys

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

Service Providers

We may share information with trusted third-party service providers who assist us with payment processing, cloud hosting, analytics, email marketing platforms, and customer support tools.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to comply with legal processes, protect our rights and property, ensure user safety, or investigate fraud or security issues.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

Encryption: Industry-standard encryption protocols for data transmission and storage
Access Controls: Restricted access on a need-to-know basis
Regular Security Audits: Ongoing monitoring and testing
Secure Infrastructure: Secure servers and data centers with physical and digital safeguards
Employee Training: Regular training on data protection and privacy best practices

Data Retention

Account Information: Retained while your account is active and for 7 years after closure
Communication Records: Retained for 3 years
Website Backup Data: Retained per service plan (typically 30-90 days for rolling backups)
Analytics Data: Aggregated and anonymized data may be retained indefinitely
Payment Information: Retained as required by financial regulations (typically 7 years)

Your Rights and Choices

Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

Correction and Updates

Request correction of inaccurate information
Update your account information at any time

Deletion

Request deletion of your personal information (subject to legal obligations)
Delete your account and associated data

Marketing Communications

Opt out of marketing emails by clicking the unsubscribe link
Contact us to remove your information from marketing lists

Cookies and Tracking Technologies

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Ensure website security and functionality

Third-Party Services

Google Analytics for website analytics
Payment processors for billing
Cloud storage providers for backups
Email service providers for communications

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

California Privacy Rights (CCPA)

Right to Know about the categories and specific pieces of personal information we collect
Right to Delete your personal information
Right to Opt-Out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination for exercising your privacy rights

European Union Rights (GDPR)

The right to access your personal data
The right to rectify inaccurate personal data
The right to erase your personal data
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website, sending an email notification to registered users, or providing notice through our services.

Contact Information

Email: lucas@jhmediagroup.com
Phone: (706) 425-1976
Address: 1740 Dell Range Blvd, Cheyenne Wyoming